Reminder: Frustration is a Gift!

I am so frustrated! Do you find yourself saying so (feeling frustrated) at times at your work? Frustration is actually a Gift!You know why? To find out, ask a question: Is your frustration new or old? You have only two choices. Virgin Atlantic Chief Sir Richard Branson says, “Innovation is often born out of frustration”.…

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Do You Make Your Clients Feel Safe?

50,000 years ago, the world was filled with dangers, fatal dangers. The weather could kill humans or the tigers would. The sheer survival instincts evolved human beings into social animals, where they lived and worked together in collaborative safety of tribes that grew into communities and villages. When humans felt safe within such groups, the…

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